Política de envío

Shipping Policy – ENTITY

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At ENTITY, we’re committed to delivering your order in a safe and timely manner. As a growing brand, our shipping process is constantly improving and may undergo changes while we expand and optimize our logistics.

Below you’ll find our current general shipping guidelines:

1. Shipping Locations

We currently ship to:

All 50 U.S. states
U.S. territories (with some exceptions)
Select international destinations (subject to availability and shipping partner coverage)

2. Processing Times

Orders are typically processed within 2 to 5 business days.
Orders placed on weekends or holidays will be processed on the next business day.
Please note: Processing times may vary slightly due to high demand or operational adjustments as we grow.

3. Estimated Delivery Times

Domestic (U.S.): 3–8 business days after fulfillment
International: 7–21 business days, depending on the destination and customs procedures

These are estimated timeframes. Actual delivery times may vary.

4. Shipping Fees

Shipping costs are calculated at checkout based on your location and selected shipping method.
From time to time, we may offer free shipping promotions, which will be clearly communicated on our website.

5. Tracking Your Order

Once your order is shipped, you will receive a confirmation email with a tracking number.
You can use this tracking number to follow your package’s progress.
In case of return, they are the responsibility of the buyer.

6. Important Notes

ENTITY is not responsible for shipping delays caused by external factors such as weather, courier service disruptions, customs delays, or incorrect shipping information provided by the customer.
If your order is significantly delayed or appears lost, please contact our support team and we’ll do our best to help resolve the issue.

7. Contact Us

This shipping policy is subject to change as we continue to refine and expand our fulfillment process. We appreciate your understanding and patience as we grow.